Refund Policy — Datamode
Last updated: September 2026
1. When a refund applies
You are entitled to a refund where: you paid for an order but the data was never delivered and cannot be delivered; you were charged twice for the same order; or a failed or cancelled payment actually debited your account.
2. When a refund does not apply
Refunds are not given for: data bundles that were successfully delivered; data sent to a wrong recipient number supplied by the customer; or change of mind after successful delivery.
3. How to request a refund
Contact support using the phone number or email on this website within 14 days of payment. Include your order reference (for example DATA-190926-A7F84D), the recipient number, the amount paid and the payment phone number or bank account used.
4. Review and timelines
Requests are reviewed within 1–3 business days. Approved refunds are sent back through the original payment channel where possible (Mobile Money or bank transfer) and typically arrive within 3–7 business days depending on the provider.
5. Partial or alternative resolution
Where a bundle can still be delivered, we will offer delivery first. If only part of an order can be delivered, the undelivered part is refunded.
6. Disputes
If you disagree with a refund decision, reply to our support team with any evidence (payment confirmation, transaction ID) and the matter will be escalated for a final review.
Last updated: September 2026
1. When a refund applies
You are entitled to a refund where: you paid for an order but the data was never delivered and cannot be delivered; you were charged twice for the same order; or a failed or cancelled payment actually debited your account.
2. When a refund does not apply
Refunds are not given for: data bundles that were successfully delivered; data sent to a wrong recipient number supplied by the customer; or change of mind after successful delivery.
3. How to request a refund
Contact support using the phone number or email on this website within 14 days of payment. Include your order reference (for example DATA-190926-A7F84D), the recipient number, the amount paid and the payment phone number or bank account used.
4. Review and timelines
Requests are reviewed within 1–3 business days. Approved refunds are sent back through the original payment channel where possible (Mobile Money or bank transfer) and typically arrive within 3–7 business days depending on the provider.
5. Partial or alternative resolution
Where a bundle can still be delivered, we will offer delivery first. If only part of an order can be delivered, the undelivered part is refunded.
6. Disputes
If you disagree with a refund decision, reply to our support team with any evidence (payment confirmation, transaction ID) and the matter will be escalated for a final review.