Privacy Policy — Datamode
Last updated: September 2026
1. What we collect
To fulfil data orders we collect: the recipient phone number, the payment phone number (for Mobile Money payments), an optional customer name and email you choose to provide, order details (network, bundle, amount, status), and payment references from our payment provider. Administrators' login details are stored for account management.
2. Why we use it
Your information is used only to process payments, deliver data bundles to the correct number, prevent duplicate payments, respond to support requests, keep accounting records, and meet legal obligations.
3. Sharing
We do not sell your information. It is shared only where necessary: with Flutterwave to process your payment; and, for orders placed through a reseller platform, with that platform so it can track the order status. Support staff who deliver bundles can see order details.
4. Storage and security
Order records are stored securely on our servers. Payment card or Mobile Money PIN details are never collected or stored by us — they are handled directly by the payment provider. Access to customer data is limited to authorised administrators.
5. Retention
Order records are kept for up to 5 years for accounting, dispute resolution and fraud prevention, then deleted or anonymised.
6. Your rights
You may ask what information we hold about you and request corrections. Where the law allows, you may request deletion of optional details such as a name or email attached to an order. To exercise these rights, contact us with your order reference using the support details on this website.
7. Changes
We may update this policy; material changes will be published on this page.
Last updated: September 2026
1. What we collect
To fulfil data orders we collect: the recipient phone number, the payment phone number (for Mobile Money payments), an optional customer name and email you choose to provide, order details (network, bundle, amount, status), and payment references from our payment provider. Administrators' login details are stored for account management.
2. Why we use it
Your information is used only to process payments, deliver data bundles to the correct number, prevent duplicate payments, respond to support requests, keep accounting records, and meet legal obligations.
3. Sharing
We do not sell your information. It is shared only where necessary: with Flutterwave to process your payment; and, for orders placed through a reseller platform, with that platform so it can track the order status. Support staff who deliver bundles can see order details.
4. Storage and security
Order records are stored securely on our servers. Payment card or Mobile Money PIN details are never collected or stored by us — they are handled directly by the payment provider. Access to customer data is limited to authorised administrators.
5. Retention
Order records are kept for up to 5 years for accounting, dispute resolution and fraud prevention, then deleted or anonymised.
6. Your rights
You may ask what information we hold about you and request corrections. Where the law allows, you may request deletion of optional details such as a name or email attached to an order. To exercise these rights, contact us with your order reference using the support details on this website.
7. Changes
We may update this policy; material changes will be published on this page.